At Jogan Meera, we aim to deliver high-quality devotional products. If you face any issue with your order, our return and refund policy is outlined below.
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1. Return Eligibility
Customers may request a return or replacement under the following circumstances:
• Wrong product delivered
• Damaged product received
• Missing item in the package
To initiate a return request, customers must contact us within 48 hours of delivery.
Clear photo or video proof of the issue must be provided for verification.
Requests received after this timeframe may not be eligible for return or replacement.
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2. Return Timeframe
Return requests must be submitted within 2 days of delivery.
Returned items must:
• Be unused and unwashed
• Be in original packaging
• Include all accessories and tags
Items that do not meet these conditions may not qualify for return.
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3. Replacement Policy
If the return request is approved after verification, we will offer:
• A replacement product, or
• Store credit, depending on product availability.
Replacement items will be dispatched after the returned product is received and inspected.
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4. Refund Policy
Refunds will be processed only in the following situations:
• Product is out of stock after order confirmation
• Verified damaged or incorrect product delivered
• Order cancelled before shipment
Once approved, refunds will be processed within 5–7 business days to the original payment method.
Bank processing time may vary depending on the payment provider.
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5. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
• Used products
• Customized or special order items
• Products damaged due to misuse or mishandling by the customer
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6. Shipping Charges
Shipping charges (if applicable) are non-refundable, except when the return is due to an error on our part such as wrong or damaged product.
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7. Return Process
To initiate a return request, customers must contact us with the following details:
• Order number
• Product photos/videos showing the issue
• Customer name and contact details
Our team will review the request and guide you through the return process.
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8. Contact for Returns
For any return or refund request, please contact:
mail - admin@joganmeera.com
Phone / WhatsApp: 7023852275
Website: www.joganmeera.com